OrderEdit.io gives BigCommerce shoppers a self-service window to fix their order — address, size, quantity, add items, cancel — and surfaces post-purchase upsells while they're at it.
Starts at $39/mo · 21-day free trial · cancel anytime
"Can you change my address?" "Can I swap the size?" "Can I add one more?" — every message is a manual edit, a refund to reconcile, and a slower team.
of staff time spent on a single "change my order" ticket, between reading, editing and replying.
requests pile up while you're closed — and the customer has already moved on or churned by Monday.
the moment a buyer is most engaged — right after purchase — passes with nothing offered.
Cut the tickets, keep full control of your operations, and turn each edit into extra revenue.
Customers fix wrong addresses, sizes and forgotten items themselves — no email thread, no manual admin edits.
Discounted, hand-picked offers and a free-shipping progress bar appear right inside the edit window.
Set the edit window, choose editable fields, and decide how refunds are issued. Self-service on your terms.
A clean editing experience on the order-confirmation page and in their account — fully on your brand.
Address, variants, quantity, contact details, tax invoice, delivery date, or a clean cancellation.
Show discounted offers and a "spend $X for free shipping" bar exactly when the customer is already in their order.
Track edits, refunds and upsell revenue in real time, and export everything to CSV for your own reporting.
The exact customer experience — edit, upsell, done.
| Capability | BigCommerce native | With OrderEdit.io |
|---|---|---|
| Customers edit their own orders | — | Yes |
| Self-service address / variant / qty change | Staff only | Self-service |
| Time-window & per-field control | — | Yes |
| Auto / original-payment / store-credit refunds | Manual | Automated |
| Off-hours & weekend countdown handling | — | Yes |
| Post-purchase upsells & free-shipping bar | — | Yes |
| Edit & upsell analytics + CSV export | — | Yes |
A rough estimate — change the numbers to match your store.
Estimates only — the upsell figure assumes a conservative 8% uptake on edited orders. Your results will vary.
Business as usual through your BigCommerce checkout.
On the confirmation page and in their account, within your window.
Changes sync to BigCommerce — refunds and inventory included.
Fewer tickets, plus upsell revenue on autopilot.
We're early, and we use it to our advantage: founder-led support, a roadmap you can shape, and an architecture that respects your store.
One-click install from the Marketplace. Every change runs through BigCommerce's own order & refund APIs — nothing bolted on.
Talk to the people who build it. Early customers get hands-on onboarding and direct input into the roadmap.
21-day free trial, no contract, cancel anytime. Uninstall cleanly whenever you want.
"We built OrderEdit because every store we talked to was drowning in 'can I change my order?' tickets. Fixing the order should be the customer's job — safely, on your terms."— The OrderEdit.io team
21-day free trial on every plan — no contract, cancel anytime. Plans scale with you, from 50 edits/month up to unlimited, adding upsells, analytics and white-label as you grow.
See all plans & features on the BigCommerce Marketplace →Why self-service editing beats the ticket queue — and how to bound it safely.
The 3 requests that flood your inbox — and how to make them disappear.
The highest-intent moment in ecommerce — and how to use it.
Yes — one-click install from the BigCommerce Marketplace, works with all themes, no code, and supports multi-storefront.
No. You set the window — from 15 minutes up to "until fulfillment." Once it closes, the edit option disappears.
Your choice: automatic, back to the original payment method, or store credit. The rule you pick is enforced automatically.
The countdown pauses while your store is closed, so customers see a real deadline like "Until Monday 9:15 AM" instead of a timer that dies overnight.
Each order a customer modifies counts as one edit for the month. Starter covers 50, Pro 250, and Scale is unlimited.
Yes — 21 days on every plan, no contract, cancel anytime.
Let customers edit and upsell themselves. Free for 21 days.