Privacy Policy

OrderEdit.io LLC ("OrderEdit.io", "we", "us") operates the Order Editing & Upsell application for BigCommerce and the website at orderedit.io. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Who we are

OrderEdit.io LLC, 1309 Coffeen Avenue, Sheridan, WY 82801, USA. For any privacy question, contact us at hello@orderedit.io.

2. Information we collect

• Account & contact information you provide when you install the app or contact us (name, email, store URL).
• Store data accessed through BigCommerce — strictly to provide the service: order details, products, and the customer information needed to process an order edit, refund or upsell. We access this via BigCommerce's official APIs, only to the extent required to operate features you enable.
• Usage & device data such as log data, app interactions and approximate analytics, used to improve reliability and the product.
• Cookies on our website for essential functionality and aggregate analytics.

3. How we use information

To provide, maintain and improve the service; to process order edits, refunds and upsells you have configured; to communicate with you about your account and support; to comply with legal obligations; and to detect and prevent fraud or abuse.

4. How we share information

We do not sell your personal information. We share data only with: BigCommerce (the platform the app runs on); service sub-processors that help us operate (e.g., hosting, error monitoring, analytics, email), under appropriate data-protection terms; and authorities where required by law.

5. Data retention

We keep information only as long as needed to provide the service and meet legal obligations. When you uninstall the app or close your account, we delete or anonymize associated data within a reasonable period, except where retention is legally required.

6. Security

We use industry-standard measures to protect data in transit and at rest. No method of transmission or storage is 100% secure, but we work to protect your information and review our practices regularly.

7. Your rights

Depending on your location (including under GDPR and CCPA/CPRA), you may have the right to access, correct, delete, or port your personal data, and to object to or restrict certain processing. To exercise these rights, contact hello@orderedit.io. Merchants are the controllers of their shoppers' data; we act as a processor on their behalf.

8. International transfers

We may process information in the United States and other countries. Where required, we rely on appropriate safeguards for international data transfers.

9. Children

The service is intended for businesses and is not directed to children under 16. We do not knowingly collect their personal information.

10. Changes

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

11. Contact

Questions? Email hello@orderedit.io or write to OrderEdit.io LLC, 1309 Coffeen Avenue, Sheridan, WY 82801, USA.